Frequently Asked Questions
Find answers to common questions about our services
Frequently Asked Questions
Have questions? We've got answers. Browse our frequently asked questions to learn more about our shipping agency services, freight forwarding, customs clearance, project logistics, marine support, warehousing, and cargo transportation solutions. If you can't find the information you need, our experienced team is always ready to provide the guidance and support you need.
General
We offer a comprehensive range of shipping services including ocean freight, air freight, road transport, customs clearance, warehousing, door-to-door delivery, import and export services, cargo insurance, and logistics consultancy.
You can request a free quote through our website by providing details about your shipment including origin, destination, weight, dimensions, and preferred service type. Our team will respond with a competitive quote within 24 hours.
Shipping
Transit times vary depending on the service type and destination. Air freight typically takes 3-7 business days, ocean freight 15-40 days, and road transport 5-14 days. We provide accurate time estimates when you request a quote.
Yes, we are equipped to handle hazardous materials shipments in compliance with international regulations. Please provide detailed information about the materials when requesting a quote so we can ensure proper handling and documentation.
Tracking
Once your shipment is booked, you will receive a unique tracking number. You can use this number on our website's tracking tool to monitor your cargo's status in real-time throughout the journey.
Customs
Required documents typically include a commercial invoice, packing list, bill of lading or air waybill, certificate of origin, and any applicable permits or licenses. Our customs clearance team will guide you through the specific requirements.
Insurance
Yes, we offer comprehensive cargo insurance coverage to protect your shipments against loss, damage, and delays. We recommend insuring all valuable shipments for complete peace of mind.
Support
In the rare event of damage or loss, we have a structured claims process. If you have cargo insurance, the claim will be processed through the insurer. For non-insured shipments, we work with you to resolve the issue according to our terms and conditions.
Still have questions? We are here to help.
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